Customer Service Transformed

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More than 30 years of experience in customer service and support:

Learning, doing, failing, fixing, solving, managing, leading, developing,  growing, creating, caring.

 

Customers are at the heart of everything I do.

Competencies

How we can help – What you can expect 

  • Collaborative consulting

  • Responsive

  • Communicative

  • Flexible and affordable

  • Support at every step of the way

  • On-site & remove delivery methods

 

Where we can help – around the world

  • Globally

  • EMEA

  • America’s APAC, Japan & China

 

Customer Experience CX – More than just listening

  • Measurement and management

  • Design and strategy

  • Customer Journey Mapping

  • Pain points, gains, spots and improvement planning

Service Operating models – best practice, standardize and harmonize  

  • Service delivery

  • Process design

  • Process optimization

  • Increase efficiency and effectiveness

  • Maximize profitability

 

Service Talents – It`s all about Service people 

  • Role responsibility and competencies

  • Learning and development

  • Career paths and ladders

  • Recognition & reward incentive planning

 

Service strategy  – from strategic thinking to strategic and tactical actions

  • Vision, Mission, Stratergy

  • Business cases- ROI

  • Roadmap

  • Implementation and execution

  • Reactive to predictive


Service Revenue Growth – beyond products to services   

  • Business development

  • Marketing & Sales

  • Value added services Service solutions

  • Growth Plans

  • Service Marketing

  • Service Sales

  • Service portfolios